SHIPPING & COLLECTIONS

What Delivery Options Are Available?
Delivery service is available for all online orders. Customers placing orders in Hong Kong may also select self-pickup/collection service from our office.

Which Courier Service Provider Do We Employ?
We engage with SF-Express to ensure the timeliness of delivery & quality of service.

Where Do We Deliver To?
We deliver to Hong Kong, Macau and Mainland China.
For deliveries outside Hong Kong, please contact us at mercer@mercerhoouse.com.hk or +852 2524-3866 to receive shipping rates BEFORE placing order. 

When Will My Order Be Delivered?
Delivery (Hong Kong):
- 1 to 2 working days

When Will My Order Be Ready For Collection?
Once your order has been submitted, it will be processed as soon as possible. We will contact you, via the contact information you provide at checkout, for pickup at MERCER HOUSE office in 1 to 2 working days. 

How Much Does Shipping Cost?
We enclose the below rates provided by SF-Express for your download.
Shipping rates: http://www.sf-express.com/hk/en/download/HK_Domestic_RateCard_EN_20190104.pdf 

What Are The Applicable Shipping Surcharges?
Deliveries to Hong Kong's residential address will be subject to HKD20 surcharge. Deliveries to Hong Kong's Remote Areas will be subject to HKD30 service charge.